Payment & Shipping Policy

SHIPPING

We offer worldwide shipping with varying shipping charges depending on your location and order specifics. Domestic shipments are free of cost, while international shipments incur an approximate fee per order. The exact shipping and handling rates are determined by factors such as the product, size, packaging, currency rates, and shipping destination. Please note that for all deliveries, a signature is required, transferring responsibility for the goods to you. If you've designated an alternate recipient for delivery, their signature also serves as proof of delivery.

INTERNATIONAL PAYMENTS

Currently, we accept payments for international orders exclusively through Bank Transfer. Please find the bank remittance details below:

RETURNS

Our garments are made to order, and once your order is confirmed, we do not offer exchanges or returns. However, we can assist with alterations for domestic purchases, with courier charges borne by the customer.

 

PRICE

For Indian customers:

Product prices displayed include all taxes and duties.

For International customers (when applicable):

International deliveries may be subject to customs duties and VAT as per the applicable laws in the delivery country. These charges are in addition to the price quoted on the site. The shipping agency will provide an invoice for customs duties and local VAT, if applicable. If a customer refuses to pay these duties and doesn't collect the order, we won't be liable for any refunds.

 

If you have questions about import duties and customs, please reach out to us at xxx for assistance to ensure a hassle-free shopping experience.

 

PAYMENTS

Payments for purchases and services on www.sdlstudios.com are based on the MRP displayed on the website and follow the terms and conditions of the third-party Online Payment Gateway Services approved by SDL STUDIOS. Before shipping your order, we may request supporting documents (e.g., government-issued ID and address proof) to verify the ownership of your payment instrument, ensuring a secure online shopping environment.

 

SDL STUDIOS may use Razorpay and other third-party facilities for payments on the website. The use of these services is governed by their respective agreements, terms, conditions, and policies applicable to your activities.

 

Delivery Terms

SDL STUDIOS aims to deliver products within a specified timeframe of 30-40 days. However, we do not guarantee delivery within this timeframe. The contract cannot be canceled if SDL STUDIOS fails to deliver one or more products within the stipulated time frame. In case you are unable to accept the delivery, SDL STUDIOS may, at its discretion, charge additional shipping costs.

 

Please note that the provided delivery time is an estimate and does not account for potential delays, such as those related to payment authorization. Estimated delivery times serve as general guidelines and may vary due to factors beyond our control. We are not responsible for delays caused by destination customs clearance processes, transportation strikes, or disruptions in delivery services for any reason. Once items are dispatched, we cannot redirect orders. All orders require a signature upon receipt.

 

Our delivery partners will make three delivery attempts before returning the package to us. To ensure successful delivery, please provide a complete and accurate shipping address, including the pin code and a mobile number. We cannot initiate a refund if the customer has provided an incorrect or incomplete shipping address.

 

For specific delivery timelines, refer to the product information section, and feel free to contact the provided number for order status updates. Please note that delivery timelines may be affected by COVID-19 restrictions.